Incident report checklist
Structured recording of complaints, damage, accidents and operational problems, with evidence and follow-up to close-out. Raised in the field with or without signal.
In hospitality, incidents are inevitable: a guest who slips by the pool, damage in a room, an item that disappears, a noise complaint at three in the morning. What separates a well-run hotel from one that loses customers is not that nothing happens, but how it is recorded and resolved.
The typical problem is that the incident is reported verbally, half resolved, and leaves no trace. When the guest demands compensation, when the insurer asks for the detail of a workplace accident, or when the same problem happens for the third time, there is no evidence of what happened or what was done. A worker accident also requires a proper record for the insurer.
How to use it with CaptaLog
Copy this template to your account and whoever spots the incident raises it from their phone at the time, with photos and the exact time, even with no signal. Every report is stored with an owner and a deadline, and the follow-up to close-out stays traceable for management, insurers or the workers’ compensation insurer.
The checklist, exactly as you download it
A real section of the free PDF — the template itself is in Spanish. Every item is answered Conforme, No conforme or N/A, on paper or from your phone, with or without signal.
Use this template with your team
Copy it to your account, tailor it to your needs and fill it in the field — with or without signal.